Premier Inn Colchester Town Centre ( Castle ) Hotel

Brilliant hotel for disabled guests plenty of room for my wheelchair and great bathroom facilities disabled toilet and a little shower seat makes it possible for people who cannot walgreat all u care eat breakfast very good value nice friendly service this comes highly recommended especially for people visiting Colchester zoo idea location for this. We had a thoroughly good time there for ourmini break

Rob the manager was amazing, my son got stranded on his journey back from Cardiff to Norwich due to a fallen tree very late at night so I was ringing round trying to find somewhere he could sleep. I was very stressed but he calmed me down and guaranteed him a room and even offered to make him a sandwich past midnight! As it happens National Rail got my son to Ipswich & then a taxi home but I didn’t know this until 2am so wasn’t able to ring Rob the manager back but he was so kind and made me feel like he would sort any problem out!

Simply terrible. Had a Premier Plus room which didn’t have working AC nor a “comfortable armchair” as advertised online. The manager (Jessica) then brought me a conference room chair, and rudely said “well it’s a chair isn’t it?”. That is not the point. I was subsequently moved into a different room and told that the initial room was not suitable to be a Premier Plus room in the first place. Fire alarm went off 3 nights in a row - young kids running in the lobby at night and setting it off. Disrupted sleep x3. No receptionists and almost impossible to find staff working at any time of day. Jessica tried to argue with us in front of other customers whilst checking in, very unprofessional and awful customer service skills (non-existent). She basically had a defensive answer to every question we asked her, and didn’t try to resolve problems or take any responsibility, claiming that “it’s not my building”, even though she is the manager and she is responsible for it. She clearly has a deep attitudinal problem which needs help, not suitable to work in hospitality. Kev, on the other hand, was really proactive and helpful, so thanks Kev.